Tenants Guide
This information intended to inform tenants of certain important information and matters they need to be aware of as their application is processed moving into the property and vacating at the end of the tenancy.
Reserving a Property
To reserve a property you have viewed a holding deposit equal to one week’s rent must be paid when you submit your application forms. We must continue advertising and showing the property to other prospective tenants but will only accept and process one formal application at a time. The property will be held for you until the processing of your application is completed.
Referencing
All persons over the age of 18 and residing at the property as their main residence will need to be referenced whether or not they are to be named as tenants. Our referencing is carried out by an independent professional referencing company and includes all the personal, credit, employment and right to rent checks you would expect to be undertaken to verify your ability to act as a responsible tenant capable of meeting their commitments as set out in the tenancy agreement.
Cancellation of Applications
Referencing
Testimonials
The staff at Castle Estates have provided a friendly, efficient and comprehensive letting and property management service. Their ability to manage both the property and the tenants has led to a hassle free experience, which has exceeded my expectations. I have no hesitation in recommending their service
Mrs D (Managed Landlord)
You became my agent after you took over my then agent over 5 years ago. Since then, I have found your service to be exemplary in every way. You have handled the few changes of tenant in a most professional way with the minimum of void period. You show up the level of service I receive from agents I use for properties in other areas of the country and if you were national, I would use you for every one. Thank you and keep up the good work.
Mr B (Managed Landlord)
We have found Castle Estates to be very professional and quick to respond to any questions or needs we have had. The personnel are friendly and knowledgeable. The intake process for us was very thorough and we felt like we were in capable hands.
Mr and Mrs A (Managed Tenants)
I have found the staff at Castle Estates a pleasure to deal with and the apartment I have leased has been excellently maintained and is part of a development which is managed to the highest standard. I am delighted to recommend Castle Estates and hope that all its Clients enjoy an experience similar to mine
Mr A (Managed Tenant)
Castle Estates are so much better to deal with than any other agent we’ve used in the past. The difference is night and day! From the viewing through to getting the keys the process has been fantastic. Having met everyone when picking the keys up I feel comfortable the staff have our best interests at heart and look forward to being a managed tenant with Castle Estates for a long time to come
Mr M (Managed Tenant)
I want to thank you both, you have been a pleasure to deal with over the last year and lot more helpful than previous estate agents we have used.
Mr B & Miss J (Managed Tenants)